Experience Luxury and Excitement at Hard Rock Hotel & Casino Punta Cana

christopher outten

Nov 21, 2022

4

We had a couple's trip at the hard rock Punta Cana, it was tons of fun, and we enjoyed our stay. The rooms were good for the price. The food was very average, but we had great pool food at the Eden pool (fried shrimp was one of the best things we ate). The entertainment was fun/engaging and made the experience so much more enjoyable. I wanted to Highlight one of the staff that works at the main pool. His name is Ramon, and he was the nicest man and provided the best service I have ever had in my whole life. We didn't have to ask for anything he would read our minds and bring us whatever we needed. He made us all feel like family and took excellent care of us the whole week. I would come back to this resort just because of Ramon! The other staff at the resort was great as well! If anyone from management is reading this review, I want to make it clear that Ramon is one of the most hardworking people I have ever met, really cares about the guests and deserves a huge raise. I will be back to this resort because of Ramon, he left us with such a great experience.

Nicholas Mota

Oct 17, 2022

3

I went for a wedding and it was a great time because of great people. The Hard Rock is pretty standard. Well-maintained, they have ample pools to choose from each with a different vibe. It's family friendly and children were mostly well entertained with the water park, arcades, activities and separate pools. Service is lacking, some at the lobby desk were plain rude. Food is average and nothing to rave about. The place is huge and you're reliant on trolleys. Everything has an add-on price (including coconuts!). The gym is very nice. I don't regret my stay.

ZJ Liang

Aug 29, 2022

4

First time staying at the resort. It's nice with lots of amenities. The room look good, but the ac units need an overhaul. It loud and some don't work. And some pool areas need new tiles. Overall pretty good experience and a good selection of food options. All inclusive make this a great vacation spot. They also have wedding packages here, saw at least 2 couples getting married.

Hemin Vaidya

Jul 04, 2022

3

UPDATE: Just got back from the trip and it ended better than it started off. Upgraded them to 3 stars. Overall the service is all over the place. Some employees really seem to care and I did get a call from guest services to inquire about my initial review. Our kids had a good time so made up for some of the short comings. But overall hard to give this resort more than 3 stars based on my previous experiences at other resorts. Just checked in yesterday 6/27 for a family vacation and a birthday for my wife. I was expecting average service but even that’s hard to find. Ordered a cake for her birthday for 5pm and spoke to 2 different guest service reps and still no cake l. It’s 5:30 right now. I called to find out where the cake is and I’m told it was already delivered. But no cake. Then they said they will send it right over and still not here. This place is way overrated. Do not come here. Unfortunately I still have 3 more days here. Stay away. Go to another resort. The service here since we checked in is below average. The management here doesn’t seem to care at how this place is run. Food is below average too. I’ll just book a cruise next time and risk getting sick. It’ll still be an upgrade over this BS.

Rosabel Blanco

Jun 27, 2022

4

I stayed at the Hard Rock for 7 days and the experience was great! The staff was always friendly and helpful. The food in the restaurants was delicious everyday and even in the buffet it was yummy. The pools where so fun and relaxing. My only complaint is that there was not enough golf carts to pick up people. The hotel is so big and it is a lot of walking I have a condition where I can’t walk much so It wasn’t an option. Also the soda was always stale. I would prefer either individual bottles or cans. Only complaints everything else was amazing.

Angel Yanes

Aug 05, 2021

5

I rarely post regarding personal or individual performance but this professional(sales person) was above and beyond 99.9 percentile of possible extraordinary performance and skills. Her name is Vanessa Michellelle Lopez. an extraordinary vendor for Legendary Business Time Shares Sales Group. I was impressed for the high caliber and excellence as well as speed and performance of the entire sales force. This group is highly trained, competent and skilled but Vanessa manage to outshine this extremely competitive sales force. 👏 She is a brute Diamond 💎 at sales, my respects and recognition. Excellent chain support for Angeli at economic department as well. Awesome team! Thanks to Legendary Group for hiring such finest representatives to conduct business.

Tatiana Lorenzo

Jul 17, 2021

2

The main reason I am giving it two stars is because the majority of the staff members were absolutely amazing! When I first arrived we spent over an hour in line due to the fact there were people were making their own line and cutting us off on the other side. On the second day of our stay we tried booking excursions. They told us if we sit with them at a breakfast our excursions would be cheaper. We told them from the beginning if it had anything to do with a timechair or anything of that sort we were not buying it and they stated we wouldn’t have to buy anything just sit through the meeting. Long story short, the meeting that was only suppose to take 1 1/2 hours took over 3 hours. When we sat in the meeting room the woman told us “at the end we just need a yes or no”. When we told them no, they proceeded to get a manager, then 2 people after that to try and sell it to us. Not to mention throughout the whole meeting the workers were rolling their eyes and giving us dirty looks when they couldn’t sell it to us. Needless to say it was a turn off to wanting to come back. The food was alright, one thing to note is if you do stay here, make sure you book your dinners in advance. On another note, the resort itself has a lot of cool things to do such as mini golf, laser tag, escape room, etc but for an “all inclusive” and having to pay separate for all of those cool things to do on top of my rate for staying was not ideal. I personally wish I would have known that earlier. I could say more but all in all, this resort was personally not for me.

Celina Stout

May 07, 2021

2

The two stars comes from the fact that the beach was nice and clear water and the pools were plentiful and always clean and beautiful. Everything besides that was either a battle or an average experience at best. The food is what you would expect from an all inclusive resort not super great just sliding by with the bare minimum it edible. There were a few exceptions here and there. The bars were pretty good and they pour the drinks were a decent amount of alcohol. My complaints there is they deceive you a bit with the 21 bars description. There are 2 actual “club” type bars in the main lobby that are open decently late with a few side stand bars here and there in the main middle. However, literally every other bar is a stand along the resort which closes at 6. So, they close all the bars and pools at 6 so they can herd everyone to the main lobby. Our stay in our room was a disaster. We had problems from the beginning. First, our key wouldn’t work then our phone wouldn’t work. We had set our AC at 65 degrees when we first arrived and 7 days later and FOUR maintenance calls after we are at the end of our trip and it is 75 degrees in our room. They have not fixed it despite being in the room every time we called and there has been no apologizes no solutions and it is still hot every day. On top of that our maid decided to just stop showing up to clean our room for the past few days. We called yesterday to tell them that no one cleaned our room and they sent someone out and then we turn around the next day and the room was failed to be cleaned again. You get unlimited food and drink and pools and beach... until 6. But honestly the quality of the everything and the TERRIBLE service we received was NOT worth the money spent. Wouldn’t recommend to a friend. Fly to a resort in Cancun. About to talk to the manager now. I will wait and see if they do anything or just do nothing like they have done this entire vacation.

Paul Pearce

Apr 20, 2021

2

Beautiful location and the staff is very helpful and welcoming. We did not receive the rooms we paid for and my children spent their first night sleeping on couches and under towels from the bathroom. We reserved 3 rooms and all three were not what we had paid for or expected. We reported bugs in our second set of rooms. The reservations staff are slow and appear under staffed. The check out process is challenging as well and the resort will not allow you to leave until the process is complete. They hold you hostage and will not allow you to leave the property until you receive an exit voucher. Please plan plenty of time to complete the check out process. You may also find the limitless resort credits worthless. They inflate all prices and require you to pay a 25% service fee. If you plan to book trips and excursions, all can be booked externally for less than the resorts 25% service fees. As an example I paid $433 for a 'free' boat trip that I booked with the resort. As an alternative to booking excursions with the resort, Trip Advisor has a lot of recommendations for travel options which we used and were pleased with after learning about the hotels deceptive marketing and inflated service fees. The food at the resort was good. The pools clean and the grounds well maintained. Given the challenges mentioned above, I will not book this resort again and will look at other all inclusive destinations in the future.

Jason Crandal

Apr 17, 2021

2

Dominican is our new favorite Caribbean island, everyone is so friendly and helpful. Stayed at Hard Rock in Punta Cana now twice in last 12 months. Loved the facility as a whole and all of people as well. Was hoping to make this a regular vacation spot. However experience last time was not good as far as how the check-in process went. Was charged more than what reservation said, had wrong rooms (which they did fix this issue as soon as they could) and got railroaded by there "Legendary member services". All in all had to pay $1500 USD more than what I thought I would have to pay. If you want a great trip I would still recommend them, but when asked if you would be willing to have a "free" breakfast (keep in mind this resort is all-inclusive) to hear about all of the services they offer for being a member, run as fast as you can. They will take 4 hours out of your vacation you will never get back and promise you all of this free stuff on current and future stays, but then never give it to you. Member services there is a joke. I tried long and hard while there and since coming back for them to make this right so that we could keep coming back but they just kept side stepping everything . This is making me re-think my loyalty to them, and will start looking at other resorts for my return trips. So you can see response which is the typical response you get...I'm sorry we screwed you over, but we aren't going to do anything about it, hope you come back...do they even listen or just don't care you guess is as good as mine.

AMVTV _.

Oct 11, 2020

2

I’m Dominican I recently traveled here. The food is really bad. Like it has no flavor and it’s not how u expect it to be , it’s very small most of the times and everything is really overpriced . The rooms are not separated and I was disappointed about that. The fridges are small and only contain 2 sodas , 2 7ups & 2 Pepsi’s , and water. They also had no wines or anything in the place that it should be but they offer a place holder for them which makes no sense. The good things are that there is unlimited amount of food after you’ve already payed and a jacuzzi in your room well At least in mine. Although it was kind of broken . There is also a balcony outside which is nice for view but it’s not worth it. I’ve visited other resorts that are cheaper and better. Definitely a waste.

Luis Sanchez

Oct 07, 2020

5

Just perfect! Even with social distancing the experience was great, the staff is really really nice, the room was spotless and everything worked as it was supposed to, room service is incredibly fast. The only down side was that not all areas of the hotel were available, that doesn't ruin the experience but they should let people know before making the reservation.

Joe Tech

Sep 16, 2020

5

My favorite Vacation destination- the moment you land in Punta Cana you have Hard Rock - waiting for your arrival, courtesy transport to and from the Hotel. Customer service is 150% on point , if you haven't visited Hard Rock Punta Cana you are missing out and the excursion they have are beyond awesome.

Stefan Meloche

Sep 04, 2020

5

Going to the Hard Rock Hotel & Casino Punta Cana resort is one of our favourite destination for a fun filled or a relaxing vacation, with having 13 pools to choose from to spend your days or enjoying the beautiful long white sandy beach, amazing views! 9 restaurants to choose from for the foodie in you. The grounds are super well maintained, the people, personnel/staff are very nice, super helpful and professional. Thank you Angélica for all your help, you're awesome! Already planning our next vacation. 🌴☀️🌴

Ana Laura Candela Rosas

Aug 16, 2020

5

At the beginning there was delays in restaurants services, but people is trying to do their best. At the island restaurant, Victor Bobadilla was great !!! Fast, super kind, helpful... give a good tip, he deserves and you will enjoy your stay at all!! Be happy at Hard Rock Cafe

onlygirl73

This is where they keep the happy!

5

So many places and things in life don't live up to the hype. So often we are disappointed with services and service people. So often we wind up with a bitter taste in our mouths. NONE of that is...

magmick

G R E A T

5

Have been to PR over 20 times, first time to Hard Rock, definitely will be back. The property is huge and well maintained. Check in was very easy, our room in 5B was in a great location. Room was...

hightraveler787

Big disappointment

2

We were so disappointed with their poor standard of service and the conditions of the room. This is a huge resort but for some reason, there were only two front desk clerks available in checking...

960alyc

BellÃsimas vacaciones

5

This hotel is way beyond amazing, we had a wonderful relaxing stretching session with Nixon by the beach, definitely go enjoy this experience! 100% recommended! Alexander was also super fun with aqua...

shannukas

Great time!

5

Loved my experience here. The food was great and so was the beach and pool. Great to come with the entire family. Aurora Valenzuela was also great help! Amazing service as always. Second time...

Reanna198

Family Vacation!

5

Espectacular! That is one word to describe this vacation. Thank you for the Hard Rock resort team to make this family vacation a well taken vacation. Francis is one passionate and hardworking...

Hard Rock Hotel & Casino Punta Cana, Punta Cana

Hard Rock Hotel & Casino Punta Cana

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