Hard Rock Hotel & Casino Punta Cana
Boulevard Turístico del Este Km.28, No. 74 Macao, Near Hard Rock Golf Club at Cana Bay, Punta Cana, NA 23000, Dominican Republic
Rating
4.1
Price Level
$$$$
Rooms
1775
Pets
No
from $ 8,342.65
17
May
Hard Rock Hotel & Casino Punta Cana, Punta Cana
Hard Rock Hotel & Casino Punta Cana
Thrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth tweeting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all. The best All Inclusive Resort in Punta Cana. The stylish Hard Rock Hotel & Casino Punta Cana with its distinctive design is excellently situated on the famous Playa de Bávaro, known for its wonderful white sand, and overlooking the crystal-clear turquoise waters of the Caribbean Sea. It features an extraordinary pool landscape with 15 pools as well as 9 restaurants, an on-site casino, a fantastic spa area and a golf course designed by Jack Nicklaus.
Price & Availability
Select your room
Standard Suite ·
All Inclusive
Non Refundable
Standard Room ·
All Inclusive
Non Refundable
Junior Suite ·
All Inclusive
Non Refundable
Habitación Doble ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4.1
1076 reviews
5
22863
4
5569
3
2791
2
1182
1
1189
Customers Review
Location 5
Cleanliness 4.3
Comfort 4.3
Neighborhood 4.2
Amenities 4.2
Condition 4.2
Recomendation 70.3%
“The two stars comes from the fact that the beach was nice and clear water and the pools were plentiful and always clean and beautiful.
Everything besides that was either a battle or an average experience at best. The food is what you would expect from an all inclusive resort not super great just sliding by with the bare minimum it edible. There were a few exceptions here and there.
The bars were pretty good and they pour the drinks were a decent amount of alcohol. My complaints there is they deceive you a bit with the 21 bars description. There are 2 actual “club” type bars in the main lobby that are open decently late with a few side stand bars here and there in the main middle. However, literally every other bar is a stand along the resort which closes at 6. So, they close all the bars and pools at 6 so they can herd everyone to the main lobby.
Our stay in our room was a disaster. We had problems from the beginning. First, our key wouldn’t work then our phone wouldn’t work. We had set our AC at 65 degrees when we first arrived and 7 days later and FOUR maintenance calls after we are at the end of our trip and it is 75 degrees in our room. They have not fixed it despite being in the room every time we called and there has been no apologizes no solutions and it is still hot every day.
On top of that our maid decided to just stop showing up to clean our room for the past few days. We called yesterday to tell them that no one cleaned our room and they sent someone out and then we turn around the next day and the room was failed to be cleaned again.
You get unlimited food and drink and pools and beach... until 6. But honestly the quality of the everything and the TERRIBLE service we received was NOT worth the money spent. Wouldn’t recommend to a friend. Fly to a resort in Cancun.
About to talk to the manager now. I will wait and see if they do anything or just do nothing like they have done this entire vacation.”
— Celina Stout
“We had a couple's trip at the hard rock Punta Cana, it was tons of fun, and we enjoyed our stay. The rooms were good for the price. The food was very average, but we had great pool food at the Eden pool (fried shrimp was one of the best things we ate). The entertainment was fun/engaging and made the experience so much more enjoyable. I wanted to Highlight one of the staff that works at the main pool. His name is Ramon, and he was the nicest man and provided the best service I have ever had in my whole life. We didn't have to ask for anything he would read our minds and bring us whatever we needed. He made us all feel like family and took excellent care of us the whole week. I would come back to this resort just because of Ramon! The other staff at the resort was great as well! If anyone from management is reading this review, I want to make it clear that Ramon is one of the most hardworking people I have ever met, really cares about the guests and deserves a huge raise. I will be back to this resort because of Ramon, he left us with such a great experience.”
— christopher outten
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