“I booked a double room and the sheets, comforters, and bed skirts on both beds were filthy. I contacted the front desk and they changed the sheets only. They explained there was nothing they could do about the bed skirt. They told me that the stains probably came from the oil from the machines used to clean the linen, which could have been the reason, but to a guest, dirty bedding is the last thing we wish to see. This could have easily been a five star review had they disposed of the stained linen instead of continuing to use it. Hope they can take this into consideration to do better for the next guest.”

“My family and I drove in from Colorado in an attempt to make it to Boston in a very long day of travel. In need of a hotel, I found the Westin through the Marriott app. We showed up exhausted, car was a mess, and my three little kids (all under 7 years old) were sick from various travel bugs, school stuff. I apologized to the valet since our car was full of dirty clothes and a 9 month old's puke. The hotel staff didn't care. They still went above and beyond and treated us like the most important guests. Free waters, kind service, all of it. The entire hotel staff rescued that hard day of travel. We then went to the on site restaurant (Patina 250). We ordered some food to go and it took a bit longer than we were told. I wasn't too concerned about it (we did just spend 14 hours non stop in a car), but the manager continued to update me and apologize. She was incredibly helpful. Once the food was ready and I brought it back to the room, I received a call from Patina's manager again apologizing for the wait (she knew I had little kids waiting). She sent two care bags up free of charge for the early morning travels. They had fresh juices, Naked smoothies, fruit cups, overnight oats, and treats. Again, I cannot believe this team did all of this for a small family from Colorado just traveling through. If you ever need a place to stay and a great meal in Buffalo, you MUST stay here. If we find ourselves back (hopefully enjoying Buffalo that time!), we will absolutely be staying here.”