“Muy buen hotel. Cama muy cómoda. Habitación moderna y amplia. Terraza y baño amplios también. Buena limpieza y organización. Comida variada y de calidad. Gran atención de los empleados. Muy buena opción de alojamiento.”

“Just stayed here for 9 days and thought I'd write a review. We booked this hotel before Covid and moved our booking, because of this we were told we would get a complimentary upgrade to All Inclusive Plus which would include robes, slippers, branded drinks etc. I was so excited to stay here as had heard amazing things from someone we met on a previous holiday to GC so I splashed out.Hotel: The hotel is nice and very modern looking. We were checked in relatively efficiently until we realised we had not been given the upgrade we had been promised. Then we had to scour through 18months of messages on email to find the email where they offered us the upgrade only to find it was just for branded drinks. They are strict with mask wearing in public areas and very hot on sanitising regularly.Rooms: Spacious, clean and a fridge with a bottle opener. We stayed on floor 7 and had a lovely queen size bed with extra pillows and a nice double shower. The cleaners came in daily.Pool area: Clean and we didn't have to worry about reserving beds but that's probably because they were at 50% capacity. We used the wellness centre mainly because the balinese beds were more comfortable, the Jacuzzis were nice to read in, it was less crowded and it was no smoking.Bars: As we had the upgrade we could use the central pool bar, there wasn't always a bar person there so you'd have to go to the other pool bar and they would walk you over to the centre bar..... The blue bar inside was a nightmare of an evening. Constant queues for drinks, the staff were grumpy and one in particular always tried to give us unbranded drinks then would refuse to serve us again after we corrected them. Many times there was just 1 bar person on and a queue snaking down the atrium.They are not shy with the measures on drink either.Food: It was very very clear from the food that this hotel didn't cater to the English. Breakfast was pretty standard, lunch was too. For dinner however, this has to be the worst All Inclusive I've ever stayed at food wise. My partner is a fussy eater and really really struggled, I'm not but I struggled to find anything most nights... Settling for salad, meat and chips (I don't usually eat chips very much). 2 of the 9 nights we ate out as we were so fed up with the food choice. There was no themes to the food. It was mainly fish, a few veg dishes, a rice dish, a griddle meat and the standard plain pasta and 2 different sauces. I don't know if this was cut back due to covid or this is how its always been.Entertainment: This was just okay. Singers, a magic act and a dance act. There was nothing else to do within the hotel. No books available at reception, no outdoor games other than ping pong. There was a big entertainment room that wasn't being used that appeared to have another bar, a stage, a pool table etc in. I can only assume it was closed due to covid.Lifts: It's not something the hotel can change at the moment but it's a highly frustrating part of the holiday. If you're on a lower floor you could use the stairs but the upper floors it's not really feasible.Conclusion: I was highly disappointed with the hotel to be honest. Its clearly very German and Spanish oriented and this is reflected in the food. If I come back to Gran Canaria I will be staying at either the Dunas Suites & Villas in Maspalomas or the Servateur Waikiki (both of which I have stayed previously and have been excellent). I got shiny object syndrome and regret it.”