“We booked this hotel for the pool specifically, as my eldest teen had an event nearby, and we brought the whole family (other kids). I called before arriving, as I booked through Priceline, and I wanted to check everything was ok with reservation/facility. I was told all was ok, by the gentleman running the desk that evening. Upon arrival, the pool was indeed closed for the whole weekend. I was given 2 different stories of why and told they closed it that morning before I actually called. So, this now had me speculate that they closed the pool due to the New Year’s Eve holiday and not because something just happened that morning. They didn’t want an abundance of people using the pool, but it is quite unfair to those with families, and those that paid much higher prices during the holiday. Then, at 2:30 am someone was trying to get into our room and wouldn’t leave the door. We called the front desk and they had to escort the man away. Then, he came back again 9am, trying to get in again! My youngest son was terrified and the whole hotel experience was a disaster. We didn’t even want to have the breakfast there. We waited for my eldest, and wanted to just get out of there. Staff smiles and apologizes to your face, but does nothing to help rectify the situation. They said I had to speak to Priceline. I spoke to Priceline and they couldn’t even get the hotel to budge on any compensation. The hotel just wanted to offer me a coupon for a measly discount and I have to book directly with them again! Never, would I go back. I, then, called the next day again to speak to the Assistant Manager Francis, this time. He said he would talk to all the staff and get back to me right away. He never did, which I knew he wouldn’t. So, now I will escalate this further with corporate and my credit card company. Horrible situation and robbing people of their money in the process. Stay away from this hotel. Rooms aren’t even that clean. I will stick with Hilton.”

“It was a nice hotel They were renovating and started at 7:30am I am a light sleeper it was kinda rediculous for real that and a fire alarm went off and we were made to go out side for 2hours in the heat”