Friendly professional staff. Clean, with the exception of the inside of the elevators. Hotel felt safe, though surrounded by an area with a lot of trash & homelessness. Complimentary breakfast could use a little freshening. Overall satisfied.

10 Reasons Why I am Not Returning to Hilton Garden Hotels Very Disappointing Experience - I am assuming that this is a mismanaged franchise operation. I am a Hilton Honors Gold member and I will not be returning. 1. No bottled water in the room. 2. When I called the front desk last night for water, I was told my the female front desk that I should have asked for the water when I checked in —- rude! 3. The bathroom has cheap bar soap and no shower gel. 4. The coffee was horrible (cheap) and they only had a big bottle of unhealthy (cheap) non-dairy creamer full of sugar and other chemicals. 5. I ordered an omelette and bacon and the eggs had a weird flavor - I am not sure what cooking spray or oil they used to cook the food. 6. My breakfast should be free as a Hilton Honors member, But I was still given a bill to sign (for food I did not like…. I had a few bites and threw it away). I was told it will be listed on my bill and credited … we will see if that happens. 7. The hotel needs a renovation. 8. Carpets are dirty throughout the common areas and elevators - they appear to need to be vacuumed. Unbelievable ! 9. The overall area (outside of hotel) is dirty - it is sad …..California is going down and I will never recommend people to stay anywhere close to this area. 10. I did not feel safe walking in the area around hotel (a lot of businesses appear to be closed)

No one smiles. Good English is not spoken here. Food is bland. It's nearly impossible to get out of the parking lot and go the direction you need without going a few blocks in the wrong direction so you can turn around. I have stayed in several Hilton motels, this one is by far, the worst.

I booked a room here and they charged me twice. Although I was refunded the Breakfast isn’t free. Breakfast looks like warmed up food. Complained about them because they didn’t want to make potatoes for my eggs because it would take 20 minutes but there was 30 minutes left till breakfast was finished. Called from room to extend my stay 5 times and they ignored my calls. I told them that I had booked again on hotels.com and they went to erase the deal of the website just to tell me I had to leave the room. 20 minutes after I checked out they called back and said I am banned because the room was messy. I think they’re mad I was trying to tell them how to run a business. All good wouldn’t want to spend my money here again. Thank you! God bless!

I had a business trip in San Leandro and spent a week in the hotel. Good location if you have a car, friendly staff and low cost option. Caviats: Due to sanitary rule (COVID-19) they are not cleaning the room, exchanging towels or room itens such as soap as any other hotel that I've been even during pandemic period. You need to ask at the reception and they will provide new towels, soap and coffee capsules. Very annoying and for no reasonable reason. The gym has a tiny space and few free weights, although they provide towels and water via fountain. The breakfast is OK. I'd suggest them review the COVID-19 policy being move convenient hotel. Nevertheless, I recommend for short period of time.

It was a business trip so I got in later and had to leave early. When I woke I realized there were pubic hairs all over the shower, and probably bodily fluids in shower gel dispenser. I would have...

We stayed here when we flew down for a funeral recently. I was surprised how much value we received for the price. It’s newly and stylishly decorated. It was a wonderful place for family meetups...

Bed was extremely comfortable, staff was exceptionally friendly. My girlfriend and I are very at 1:30 am to check in and this process couldn't have been easier. Even at that time of morning the staff...

The cabinet door came completely off hitting my leg and no staff seemed to care to fix the problem. I asked to get the cabinet door fixed and not only did they not do it but no one ever reached out...

Check-in was a bad experience with the attendant who asked inappropriate questions. Bathroom had no ventilation or fan to get rid of the bad odor. Room was not serviced/cleaned. Digital key did...

Heres the short version of what i wrote earlier: We have stayed at different Hilton Hotels in the past with fairly nice experiences. This specific Hilton branch however was potentially the worst...