Best Western Plus Executive Residency Franklin

Roger Letourneau

Oct 26, 2022

4

Rooms cleaned & sheets changed 7 plus days or upon departure. Towels changed upon request. Breakfast same every day.

Alex Dallas

Jun 17, 2022

1

I wish they have a zero start option.... I booked this hotel to spend 3 days with family and kids to enjoy MA and the indoor pool so kids would be able to have fun .. I drove from Canada for 8 hours .. arrived tired and just want to get into my room ... i expected to have front desk as a nice person smiling and welcoming .. he was just sooo rude and seems like he doesn't care about the hotel reputation .. anyhow .. I asked him about the pool time while I am checking in .. he said the pool is under renovation or something like that .. I was like WHAT !!! I have my kids and the pool is the main reason why I booked here , pics of pool and spa where published on all booking sites where they had it closed !!!!!! . He was so rude and said you I don't know what to tell you but this is what we have ... so I went to the room and called the booking tired party company and they were nice and understanding and in 2 hours after I talked to the rude Manager and being their waiting for the 3rd party to call him " since he said they have to call me ... lol and then I refund .. so horrible.. he didnt even try to call them ... i had to do all the work for Mr front desk manager .. they finally called back the Same person " he said he is the manager " and figure out the refund and the security deposit which I have never heard about before but they would charge a 30$ per night security deposit in case you did something wrong to the room ... anyhow .. I endup checking out late and trying to find another hotel last moment with my old parents and my 2 little kids. .. It was a nightmare experience .. I definitely wouldn't recommend this hotel not for the pool and misleading info during booking ... but just for the rude manager himself and the awful way he treats the hotel guests ..

Dan Kheyfets

Jun 05, 2022

2

When we arrived we checked in and headed up to our room that was still being cleaned so we had to wait. Overall room seemed clean, someone's hair on the counter and between the towels and the shower drain wasn't training so you are standing in dirty water. Breakfast in the am was limited because of delivery issues which is understandable with everything going on. What is not understandable is why the girl that was cleaning and bringing out food while her long black hair was swinging all over, was wearing the same glove as she cleaned and handled the food AND stuffed the garbage down when it was getting full. I really hope that she changed that glove when she went into the back room, but she was out as soon as she went in, so I'm guessing not. We told the girl at the front desk about out breakfast experience and our shower not draining and she was very nice when she told us that this is not the first time she has heard that about other rooms, so she wrote it down. Overall, for 1 night stay it was manageable.

Pam Jones

Dec 20, 2020

4

Nothing fancy, but I wasn't looking for that. Breakfast in a bag is better than no breakfast . The pool was not open. Those 2 things have it a four...but they are all covid factors and not a reflection of the establishment. It was nice to be able to have our dog go with us, and their fee for dogs was not ridiculous like other places.

Priya Hari

Nov 28, 2018

3

The suites are nice and spacious but has old appliances and not many utensils. It would be nice to see new appliances and more utensils as it's extended stay so the hotel needs to take care of customers by making them feel at home. The location is quite close to 495 so easily accessible. They provide free breakfast which is good. Overall a good stay..

LociceroA

Incredible Staff, rooms and tech need updating.

3

Used this hotel for two weeks for business. The rooms need updating for appliances and decor. The couch and armchair had stains, and so did the carpet. The TV has no internet apps (I now keep a...

buginarug

Great value

5

Great location. Enjoyed the jacuzzi and evening cookies in the lobby on week nights. Staff were very accommodating and friendly. Near good restaurants and shopping. Not far from Gillette Stadium, but...

breezy83

OUTDATED!!!!

2

Clean but needs make over,very outdated,wallpaper,furniture,had to go to second floor for ice,pool size disappointing . Room size nice,plenty of towels,tv size updated would also be nice,staff was...

GRNMTNBOY777

Not what it used to be

3

Made reservation well in advance and got to hotel and was changed to a different room for more money because of lack of inventory. Seems like several people living here and hallways where dirty...

tbritton1235

Poor attitude

1

Male at the front desk was rude to all of the guests. Looks like he hates his job and is overworked. Room and bed smelled like cigarettes and they have full time residents living there for months...

Thunderbolt213

Getting better every day

5

Iâve stayed here for 3 months I must admit Shawn, the manager, has done an exceptional job. He is turning the corner and making this one of the best in the area. He has hired the right people. Sorry...

Best Western Plus Executive Residency Franklin, Franklin

Best Western Plus Executive Residency Franklin

Price & Availability

Overall

Customers Review

Best Western Plus Executive Residency Franklin, Franklin

Best Western Plus Executive Residency Franklin

Price & Availability

Travelers

Overall

Customers Review