“Todo perfecto , me encantó el lugar”

“I got a deal on Priceline for this hotel and paid $180 for the weekend. Upon arriving at the hotel, we were greeted by desk staff. Check-in was pretty smooth, though the desk clerk was VERY insistent that we remember her name. She said it 4 or 5 times, my friends even took notice. This was because of the survey that Hilton Honors members receive and I guess she was hoping we would put her name down. There were 5 people staying in the room so we planned to utilize the sofa bed. However, once in the room, we decided to try the bed. Once we unfolded it, the found out it was bent, probably from years of abuse and use. There were also no extra blankets or bedding for the fold out bed in the room. Housekeeping was very quick to bring us some (5 minutes from call to delivery). We notified the front desk and housekeeping about the bent bed and both said they would send a maintenance man to our room. We waited about an hour and it was dinner time so we decided to go out for food. Came back and asked the front desk about the bed. He still had not looked at it. (this was about 2 hours later from when we called) We told the desk we purchased an air mattress from the nearby walmart in place of the broken bed. They sent the maintenance man and he basically couldn't do anything. So we said we would use the air bed. I wish a discount would've been given for our troubles through this or perhaps free breakfast or something. The room itself had a little torn carpet and scratches on the entrance door. I believe a dog was to blame for this but it didn't really bother us any. The broken sofa bed could've been replaced though and even in its sofa position looked worn out. The room is also supposed to accommodate 6 people according to Hilton's website but there were not enough chairs in the room for 6 people to sit. The rest of the room though was nice and had no issues. There were no noises or bad smells as i saw in the other reviews, maybe they fixed those. The bar looked nice but empty. We went out somewhere for drinks and didn't use it. The pool was closed for the season.”