“2 night stay - beware - Room was filthy. Stay somewhere else. Ratings are highly misleading. The response is an absolute lie. No one offered to clean the room. Upon check-in the young lady at the front desk was nice and helpful during check in. Once in the room the air had a strong musty ordor. I notice the floor being sticky when I walked. I went to the bathroom and noticed dried pee on the seat and the sink had beard shaving remnants (hair) in the bowl. Out of curiosity I looked in the shower and noticed a great deal of short hair on the walls, around the edge of the tub, and in the bottom. I informed the front desk and asked for another room. The young lady informed me they had no other rooms. I looked for another hotel but all were booked in the area, even in Baton Rouge. The young lady at the front desk stated that she was very sorry but she was the only one there and could not clean the room, I certainly understood. I requested cleaning supplies which she provided. I cleaned my own room. I can’t describe how nasty the floors were. Positive - the bed sheets were clean and bed was semi comfortable (about what you would expect). I asked the manager to give me a call, which she did on Monday morning. The manager was nice. She informed me that she could not give me a partial refund because we unfortunately and unknowingly booked through a 3rd party. She offered me 5,000 Choice Brand points (the equivalent of $25). I found this very insulting and merely informed them I would never be back. Two other people in my party who booked at this hotel had similar issues with the rooms but not to the extent of mine.”

“This trash of reception people wouldn’t reactivate my key even though my stay was for 2 nights after the key stopped working. The room was dirty. The reception people were awful and wouldn’t understand that all my stuff was inside my room. I was sick and had to come back from a wedding reception, so the rest of my family was not reachable and I was dying, but they would let me into my room because the reservation wasn’t under my name. Even though I had the room key. Hate this place.”