“Excelente hotel. Habitaciones amplias , modernas , cómodas y limpias. Ubicación ideal y segura. El personal es muy amable y atento. Supero mis expectativas”

“My experience at this hotel has been very disappointing, I checked out a day early. The reasoning is:-Service was very poor. We asked for a dog bowl twice and did not receive it, we had to go to the front desk to finally collect it. We asked for hot water and received 2 broken kettles, was promised a working one which never arrived. -when we arrived to our room there were dirty tissues in the bathroom and someone’s old bottle of wine in the mini fridge -the Wi-Fi access code was not available, the front desk did not know it and we did not have access for multiple hours while they tried to figure out what was going on -when we brought this all to the attention of the front desk host on duty at the time she was very understanding and said she would advocate to management for us to receive a refund for the 2nd night with no penalty given our poor experience and that we would be checking out early. Upon speaking with the manager today there was no apology for the poor experience and he was adamant that we would be charged. I asked for the name of the GM of the hotel to speak further and I was told I would not be able to receive his full nameWhile I am a fan of other viceroy properties this has been a very disappointing experience due to many different issues with no path to let us out of the rest of our stay. I will be sharing my experience with Viceroy corporate as well.”