Renaissance Esmeralda Resort & Spa
44400 Indian Wells Lane, Near One-Eleven La Quinta Centre, Indian Wells, CA 92210, United States
Rating
4.3
GreenLeader
2024
Price Level
$$$$
Rooms
560
Pets
No
from R$ 62,169.81
27
мая
Renaissance Esmeralda Resort & Spa, Indian Wells
Renaissance Esmeralda Resort & Spa
Price & Availability
Select your room
Standard King Room with Extra Bed and Balcony ·
Room Only
Non Refundable
Standard 2 Queen Room with Balcony ·
Room Only
Non Refundable
Standard King Room with Extra Bed and Balcony ·
Bed & Breakfast
Non Refundable
Standard 2 Queen Room with Balcony ·
Bed & Breakfast
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
978 reviews
5
605
4
492
3
168
2
90
1
71
Customers Review
Value 4
Location 4.4
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.6
Amenities 4.4
Condition 4.4
Recomendation 81.4%
“Ants. Our bathroom had lots and lots of ants. (See photo of ants on bath mat). Gross. They cleaned them up and said they took care of it, but the next day ants were everywhere again.
Also our room’s safe didn’t work, we spent over an hour with the hotel workers changing out the batteries and it still doesn’t work.
Air conditioning was freezing, kept adjusting the thermostat to a warmer temperature but the same frigid air kept coming out
Sofa bed had no sheets with nothing in the closets, had to call, most hotels have something available in closets
Shower not hot enough and also extremely loud with obnoxious sound at the drain.
Our second day, 3:30 PM and housekeeping had not come yet, very late service, too late our daughter needed a nap
This resort is giant and they only have 1 hot tub
The service is seriously sub par.
Drinks are too expensive, was just at a Disney cruise and the prices were cheaper there.
Room fridge is tiny, for a double queen suite I expect more than a fridge barely big enough for a few drinks
No lock to the shower in our queen suite. Toilet is deep to the shower with its own door, but lock was broken.
Pizza we ordered at beach was completely burnt, had to ask for another one
Overall atmosphere is otherwise decent, pool nice (cabanas are $400 though… no free shaded chairs by beach), spacious rooms, pretty views, nice lobby, nice fire pits and lawn games, but price and bad service and ants are total deal breaker, do not recommend staying here.
Completely over priced for the level of cleanliness, numerous broken things, and bad service”
— Samuel Rogers
“We absolutely enjoyed our stay! Our room was clean, the bed comfortable, and we had a lovely golf course and Mountain View.
The pros: the staff was also friendly and helpful. Our requests were immediately attended to and messaging the front desk through the app worked wonderfully. The food was great and we loved the small arcade. The comfortable bed was a huge plus as I never find hotel beds comfortable.
The cons: We never could get the mobile pass to work which was annoying but not a big deal and we were hoping the pool bar would open but it stayed closed throughout our stay.
We can’t wait to come back for another visit!”
— M L
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