“I reserved 4 rooms, 1 of them needing to be handicap accessible. I called the morning that we were checking in and the clerk confirmed that there was a handicap room noted in the reservation. When we arrived, there was no handicap accessible room reserved for us! I had two people in wheelchairs that could not shower and had a hard time moving around in the room without assistance on day 1. After a 10hr drive all they wanted to do was shower and rest. They attempted to fix the issue on day 2. We had purchased tickets to the nearby theme park, on day 2 they let me know that a handicap room would be ready after 11am. We packed up our room and went downstairs and we’re told that they didn’t have the room they thought would be ready and were going to move us to another room on the first floor, the problem was that it looked identical to the other room we had just left. The clerk told us she didn’t have any handicap rooms and thought the first floor would be okay. The new room was going to do us no good. They searched for another room that was handicap accessible. They finally found one at 4pm. We waited around for 5 hours before we could finally enjoy ourselves at the theme park. Half of our day was wasted waiting around in the other rooms and in the lobby. I had frustrated adults and cranky children during the wait. I should add that I was comped 1 night for the incorrect room on day 1. I paid over $500 for theme park tickets and we only got to enjoy the park for less than 6 hours. Too expensive to try to go back (for another $500+) to the park the next day. Not including that we’d have cars full of belongings because we were headed home. The other rooms were great. The staff was friendly. We had to go down and get our extra towels because they didn’t have any room service staff on hand (4th of July weekend). Overall, if you’re NOT traveling with family/friends with special needs this place is good. If you have special needs people with you, I would advise looking for a different place.”

“Muy bien ubicado para ir al Six Flags, tiene refrigeradora y microondas”